PRIVACY POLICY

Black Label Society Spa

Effective Date: 12/28/2025

Black Label Society Spa (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, book services, purchase products, or communicate with us online or via text message.

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

Name
Email address
Phone number
Date of birth (when required for services)
Appointment history, service preferences, and intake information
Mailing addresses for certain services or retail purchases

Booking & Payment Information

Appointments and payments are processed through our booking and point-of-sale system, Boulevard.io.
Full credit card information is securely stored within the Boulevard.io system in accordance with industry security standards. Black Label Society Spa does not independently store payment data outside of this system.

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited and time spent on the site

This information is used to improve website performance, functionality, and user experience.

How We Use Your Information

We use your information to:

Schedule and manage appointments
Process payments and transactions
Communicate regarding appointments, services, promotions, or changes
Send appointment confirmations and reminders
Maintain client records and service history
Improve our services and customer experience
Comply with legal, regulatory, and operational requirements

Text Messaging & SMS Communications

By entering your phone number, you are agreeing to receive text messages from Black Label Society Spa.

Message & data rates may apply.
Message frequency may vary.
Reply HELP for more information.
You can reply STOP or UNSUBSCRIBE to opt out at any time.

Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may be shared only with:

Essential service providers that support business operations (such as Boulevard.io, payment processors, and SMS providers)
Legal or regulatory authorities if required by law

No mobile details or personally identifiable information will be shared with third parties or affiliates for marketing or promotional purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. While no system can guarantee absolute security, we follow industry best practices to protect your data.

Cookies & Tracking Technologies

Our website may use cookies or similar technologies to enhance functionality, analyze traffic, and improve user experience. You may disable cookies through your browser settings, though some features of the site may not function as intended.

Third-Party Services

Our website and booking system may integrate with third-party platforms, including Boulevard.io. We are not responsible for the privacy practices of third-party services and encourage you to review their individual privacy policies.

Your Privacy Rights

You have the right to:

Request access to certain personal information we maintain about you
Request corrections to inaccurate or outdated personal information
Request deletion of personal information, subject to legal, regulatory, and business record requirements
Opt out of marketing communications at any time

Please note:
Service-related records, including professional hair color formulations, technical notes, and proprietary treatment methods, are considered trade secrets and intellectual property of Black Label Society Spa and are not subject to disclosure.

To exercise your privacy rights, please contact us using the information below.

Children’s Privacy

Black Label Society Spa offers select services to minors.

We do not knowingly collect personal information from children without verifiable parental or legal guardian consent.

For any services performed on a minor, a signed parental or guardian consent form is required prior to treatment.

Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised effective date.

If you have any questions about this Privacy Policy or our data practices, please contact us:

Black Label Society Spa
📧 info@blacklabelsocietypgh.com

📞 412-206-9413

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